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FAQs

What is the deadline for ordering meals and why is it so long?

The deadline for ordering meals is midnight on Sunday, one full week (7 days) prior to the complete week before the meal is served.  This deadline is dictated to Chartwells by both their suppliers and by the necessary chain of supply that is needed to ensure delivery to all West Sussex Primary Schools.

How do I order my choice of meals?

The choice of meal is made at point of service. Your chlid can choose either a Standard Meal, Vegetarian Meal or Alternative Choice on the day.

Do Chartwells supply a packed lunch when my child is on a school trip?

Packed lunches are not supplied for school trips.  If a meal has been ordered for that day, it is the parent/guardian's responsibility to cancel the meal within the cancellation time frame (ie 5 working days before the meal would be served)

Do Chartwells cater for children with special dietary requirements?

Special diets will be catered for, provided requests for these are supported by a medical report such as a letter from your GP or hospital dietician. Requests for special diets should be made direct to Chartwells (see Contact Us) with a supporting letter. A special menu will then be agreed upon between the parent and the Area Manager for the child's school. Religious diets will be catered for by the vegetarian meal.

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