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Special Dietary Requirements

Chartwells Update

Dear parent,

RE: Management of Allergens in Chartwells

I have no doubt that you will have seen recent news reports around allergens. This is an issue we take extremely seriously and we understand our responsibility to the children and young people we serve.

I would like to reassure you that we are constantly reviewing our processes and systems for the management of allergens and the prevention of allergy incidents. These reviews are led by our team, which includes our Health and Safety and Food Safety Director as well as nutritionists, chefs and food allergy specialists. As a result of this regular monitoring, earlier this year we put in place a detailed allergen management plan that has been implemented across Chartwells. 

One key area this includes is the development of an allergen awareness programme, to support the training that our colleagues receive in respect of allergens. This will be a continuously rolling programme, to help our people understand and manage food that contains allergens. In addition, we are constantly reviewing our recipes to remove unnecessary allergens, as well as working with our suppliers to understand which allergen ingredients they can supply us with.

Please note, it is extremely important that you inform Chartwells of any allergies/intolerances that your child has should they currently eat with Chartwells, or wish to start eating with Chartwells. We welcome all children with allergies/intolerances and providing we deem it safe to do so, an appropriate meal can be provided daily in line with our internal policies and procedures. Please see enclosed a special diet form to be completed and returned. Please return all forms to us, along with medical evidence, two photographs and details of the school that your child attends to

Yours faithfully,

Richard Taylor

Managing Director, Chartwells



Special diets will be catered for, provided requests for these are supported by a medical report such as a letter from your GP or hospital dietician.

Requests for special diets must be made direct to Chartwells with a supporting letter and the required supporting evidence - email:

A special menu will then be agreed upon, in writing, between the parent and the Area Manager for the child's school. Once signed consent for the diet is received by Chartwells a date will be advised for the menu to commence.  A packed meal should be supplied by the parent/guardian until a commencement date is received.

Parents who require a special diet are advised not to order meals until this process is completed.

Download Our Special Dietary Request Process and Form

If your child does not sit within any of the above or you require any further information please email Chartwells on:


Will Chartwells cater for allergen ladders and re-introduction?


Children requiring the re-introduction of milk or egg into their diets following a ladder are catered for, subject to the receipt of medical evidence.

Chartwells will offer 3 options for such scenarios, detailed below.

Parents will be advised to consent to one of the following options most suitable for their child:

Egg re-introduction

  1. Entirely egg free (recommended).
  2. Whole egg free (removal of ‘uncooked/ loose’ egg). Fully cooked egg will be present on menu in main meals and desserts.
  3. All egg present (standard menu).

Milk re-introduction

  1. Entirely milk free (recommended).
  2. Restricted milk (removal of drinking milk, yoghurt, custard and cheese on jacket potatoes only). Milk present on menu in main meals and desserts.
  3. All milk present (standard menu).


Chartwells cannot offer the provision of allergens in moderation outside of the detailed options above. This is for the safeguarding of children and catering staff.

No diet changes will commence without a parentally signed consent form.



Children’s Choice/Christmas meal/Theme Days and menu changes:

If your child does not receive a special diet from us and requires one for these days please email Chartwells on

Please ensure special diet requests are made 2 weeks prior to the event.

Late requests cannot be processed due to ordering.


Please ensure you attach a doctor/dietician letter stating your child's allergy with a covering email/letter

Click here to view our Beef & Pork November 2019 Menu

Click here to view our Beef Free November 2019 Menu

Click here to view our Pork Free November 2019 Menu

Click here to view our Pescatarian November 2019 Menu

Click here to view our Vegetarian November 2019 Menu




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