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Special Dietary Requirements


Special diets will be catered for, provided requests for these are supported by a medical report such as a letter from your GP or hospital dietician.

Requests for special diets must be made direct to Chartwells with a supporting letter and the required supporting evidence - email:

A special menu will then be agreed upon, in writing, between the parent and the Area Manager for the child's school. Once signed consent for the diet is received by Chartwells a date will be advised for the menu to commence.  A packed meal should be supplied by the parent/guardian until a commencement date is received.

Parents who require a special diet are advised not to order meals until this process is completed.

West Sussex Special Diet Request Form 2021-22

West Sussex Steamplicity Special Diet Policy 2021

If your child does not sit within any of the above or you require any further information please email Chartwells on:


Will Chartwells cater for allergen ladders and re-introduction?


Children requiring the re-introduction of milk or egg into their diets following a ladder are catered for, subject to the receipt of medical evidence.

Chartwells will offer 3 options for such scenarios, detailed below.

Parents will be advised to consent to one of the following options most suitable for their child:

Egg re-introduction

  1. Entirely egg free (recommended).
  2. Whole egg free (removal of ‘uncooked/ loose’ egg). Fully cooked egg will be present on menu in main meals and desserts.
  3. All egg present (standard menu).

Milk re-introduction

  1. Entirely milk free (recommended).
  2. Restricted milk (removal of drinking milk, yoghurt, custard and cheese on jacket potatoes only). Milk present on menu in main meals and desserts.
  3. All milk present (standard menu).


Chartwells cannot offer the provision of allergens in moderation outside of the detailed options above. This is for the safeguarding of children and catering staff.

No diet changes will commence without a parentally signed consent form.

Children’s Choice/Christmas meal/Theme Days and menu changes:

If your child does not receive a special diet from us and requires one for these days please email Chartwells on

Please ensure special diet requests are made 2 weeks prior to the event.

Late requests cannot be processed due to ordering.

Please ensure you attach a doctor/dietician letter stating your child's allergy with a covering email/letter









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